Refund and Return

1. Eligibility for Returns

We accept returns on physical goods and custom-made items (only if defective) under the following conditions:

  • Return requests must be initiated within 15 days of delivery.
  • Items must be unused, undamaged, and in tidy/original condition, with all tags, accessories, and packaging intact.
  • We arrange and pay for return shipping.

To initiate a return, please contact our support team with your order details and images of the product (if applicable).

2. Refunds, Exchanges & Store Credit

Once the returned product is received and inspected, you may choose from:

  • Full Refund
  • Product Exchange
  • Store Credit

Refunds are processed within 12–36 business hours after inspection and approval. The amount will be credited to your original mode of payment unless otherwise requested.

3. Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  1. Perfumes
  2. Essential Oils
  3. Fragile decorative items such as:Candles once litUsed diffusersOpened or used home fragrance products
  4. Custom-made or personalized decor items, unless defective or damaged on arrival
  5. Clearance / Discounted items (unless damaged on arrival)

If you’re unsure about an item’s eligibility, feel free to contact our support before placing an order.

4. Damaged or Defective Products

If an item arrives damaged, defective, or incorrect:

  • Notify us within 24 hours of delivery.
  • Include photos or videos as evidence.
  • We will arrange a free replacement or full refund.

5. Order Cancellations

Orders can be cancelled within 12–24 hours of placing the order, before dispatch.

  • If cancelled within the allowed window, you will receive a full refund.
  • Custom-made orders may not be cancellable after processing begins.

6. Return Shipping

We cover all return shipping costs, provided the return meets our eligibility criteria.