PRIVACY POLICY

Niyaz is a brand owned and operated by Niyaz Fashion & Interior Industries Private Limited (“Niyaz”, “we”, “us”, or “our”). We operate this website and online store (the “Services”) to provide customers in India with curated luxury décor items, home objects, fine fragrances, and essential oils.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, make a purchase, communicate with us, or otherwise interact with our Services.

Niyaz uses Shopify to power its online store. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to the collection and use of your personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you. It does not include information that has been anonymized or de-identified.

Depending on how you use our Services, we may collect the following categories of personal information:

a. Contact Information

Name
Billing and shipping address
Email address
Phone number

b. Account Information

Username and password
Account preferences and settings

c. Transaction & Purchase Information

Products viewed, added to cart, wishlisted, or purchased
Order history, returns, exchanges, and cancellations
Payment confirmations and transaction details

d. Payment Information

Payment method details (processed securely by our payment partners; we do not store full card numbers)

e. Communications

Messages you send us via email, WhatsApp, customer support, or social media
Product reviews and feedback you submit

f. Device & Technical Information

IP address
Browser type
Device identifiers
Network and log information

g. Usage & Tracking Information

How you interact with our website
Pages viewed, clicks, and browsing behavior
Data collected via cookies, pixels, and similar technologies

2. Sources of Personal Information

We collect personal information from:

You directly, when you create an account, place an order, leave a review, or contact us
Automatically, through cookies, analytics tools, and similar technologies
Service providers, including Shopify, payment gateways, marketing platforms, and analytics providers
Advertising and marketing partners, such as Meta and Google

3. How We Use Your Personal Information

We use your personal information for the following purposes:

a. Providing and Managing Our Services

Processing orders and payments
Creating and managing customer accounts
Delivering products and handling returns or exchanges
Enabling customer reviews and support

b. Personalization & Improvement

Remembering your preferences
Recommending products relevant to your interests
Improving website functionality and user experience

c. Marketing & Promotions

Sending promotional emails, SMS, and WhatsApp messages (where you have opted in)
Displaying advertisements on platforms like Google and Meta
Measuring campaign performance using analytics tools

d. Security & Fraud Prevention

Protecting accounts and transactions
Detecting and preventing fraud, misuse, or illegal activity

e. Legal & Regulatory Compliance

Complying with Indian laws, court orders, or regulatory requirements
Enforcing our Terms of Service and policies

4. Cookies, Analytics & Advertising

We use cookies and similar technologies to operate our website and understand customer behavior. This includes tools such as:

Google Analytics
Meta (Facebook) Pixel
Google Ads
Shopify analytics and marketing features

These tools may collect information about your device and browsing activity to help us improve our Services and show relevant advertisements.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Services.

5. How We Share Personal Information

We may share your personal information in the following circumstances:

With Shopify, which hosts our store and processes data on our behalf
With service providers, such as payment processors, shipping partners, IT providers, analytics platforms, and marketing tools
With advertising and marketing partners, to show relevant ads and promotions
With legal or regulatory authorities, when required by law
In connection with a business transaction, such as a merger, restructuring, or sale of assets

We do not sell personal information in the ordinary sense. However, certain advertising activities may be considered “sharing” under laws like CCPA/CPRA.

6. Relationship with Shopify

Our store is hosted on Shopify Inc. Shopify processes personal information to provide and improve its services. Information collected through our store may be transferred to and processed by Shopify and its partners in countries outside India.

For more information, you can review the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com/en

7. Children’s Privacy

Our Services are intended for a general audience and are not specifically directed at children. We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Data Retention & Security

We retain personal information only as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce agreements

We implement reasonable technical and organizational safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your data (data portability)
Opt out of marketing communications

You can unsubscribe from promotional emails or messages at any time using the links provided in our communications.

We will not discriminate against you for exercising your rights.

10. International Data Transfers

Although we primarily operate in India, some service providers (including Shopify) may process data outside India. Where required, we rely on recognized safeguards such as Standard Contractual Clauses to protect your information.